Privacy Policy

We collect information that you voluntarily provide to us when you use our services, including: • Contact information (name, email address, phone number, company name) • Account credentials (username, password) • Payment information (processed securely through third-party payment processors) • Communication data (messages, support requests, feedback) • Project specifications and requirements • Any other information you choose to provide

When you access our services, we automatically collect certain information: • Device information (IP address, browser type, operating system) • Usage data (pages visited, features used, time spent) • Cookies and similar tracking technologies • Log data (access times, error logs) • Performance metrics and analytics

When you interact with our AI chatbot: • Conversation messages are temporarily stored for context • Chat history may be saved locally in your browser • Aggregated usage statistics (non-identifying) • Rate limiting data (IP address, request timestamps)

We use your information to: • Provide, maintain, and improve our services • Process transactions and send related information • Develop custom software solutions per your specifications • Integrate AI systems into your applications • Provide technical support and respond to inquiries • Send service announcements and updates

Your information helps us: • Understand and analyze usage patterns • Improve user experience and service quality • Develop new features and services • Detect, prevent, and address technical issues • Comply with legal obligations • Enforce our terms and policies

With your consent, we may use your information to: • Send marketing and promotional materials • Provide newsletters and industry insights • Notify you about service updates • Request feedback or testimonials • Send relevant case studies and resources

We may share your information with trusted third-party service providers who assist us in: • Hosting and infrastructure (e.g., Vercel, AWS) • Payment processing (e.g., Stripe) • Analytics and monitoring (e.g., Google Analytics) • AI model providers (e.g., OpenRouter, OpenAI) • Email services and communication tools These providers are contractually obligated to protect your data and use it only for specified purposes.

We may disclose your information when required by law or to: • Comply with legal processes, court orders, or government requests • Enforce our terms and conditions • Protect our rights, property, or safety • Protect the rights, property, or safety of our users • Investigate fraud or security issues

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you before your information becomes subject to a different privacy policy.

We may share your information for any other purpose with your explicit consent.

We implement industry-standard security measures to protect your information: • Encryption in transit (TLS/SSL) and at rest • Secure authentication and access controls • Regular security audits and vulnerability assessments • Firewalls and intrusion detection systems • Secure development practices • Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security practices.

We retain your information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements • Maintain business records Typically, we retain account information for the duration of your relationship with us, plus a reasonable period afterward for legal and business purposes.

When information is no longer needed, we securely delete or anonymize it. You may request deletion of your personal information at any time (subject to legal retention requirements).

You have the right to: • Access your personal information • Request a copy of your data • Receive your data in a portable format

You may: • Update or correct your information • Request deletion of your personal data • Object to processing of your information

You can: • Opt-out of marketing communications • Manage email preferences • Unsubscribe from newsletters Note: You cannot opt-out of service-related communications (e.g., account verification, transaction confirmations).

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

Azkosoft may transfer, store, and process your information in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws, including: • Standard contractual clauses approved by regulatory authorities • Adequacy decisions by relevant data protection authorities • Your explicit consent where required By using our services, you acknowledge and consent to such transfers.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

Our website and services may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party services you interact with.

When we provide AI integration services: • We process data necessary to train and operate AI models • Client data is handled according to contractual agreements • We implement data minimization principles • We use secure, privacy-preserving techniques where possible

Our AI chatbot: • Processes conversations to provide responses • Does not permanently store personal conversations (unless you save them locally) • May log anonymized usage statistics • Uses third-party AI providers (OpenRouter) subject to their privacy policies

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): • Right to Know: Request disclosure of personal information collected • Right to Delete: Request deletion of personal information • Right to Opt-Out: Opt-out of the sale of personal information (Note: We do not sell personal information) • Right to Non-Discrimination: Not be discriminated against for exercising your rights To exercise these rights, contact us at hi@azkosoft.com. We will verify your identity before processing requests.

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR): • Right of Access: Access your personal data • Right to Rectification: Correct inaccurate data • Right to Erasure: Request deletion of your data • Right to Restriction: Restrict processing of your data • Right to Data Portability: Receive your data in a structured format • Right to Object: Object to processing of your data • Right to Withdraw Consent: Withdraw consent at any time You also have the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. • We will post the updated policy on this page • We will update the "Last Updated" date • For material changes, we will provide prominent notice or obtain consent where required • Continued use of our services after changes constitutes acceptance of the updated policy We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Email: hi@azkosoft.com For privacy-related inquiries, we will respond within 30 days of receiving your request. If you have a complaint about our data handling practices, please contact us first so we can attempt to resolve it. If you are not satisfied, you may contact your local data protection authority.