Restaurants
What usually goes wrong
If two or three of these sound like your week, the rest of this page is about fixing them.
- The phone rings through service and nobody can pick it up.
- Bookings live in a paper diary and a booking app that disagree.
- Delivery platforms each have their own tablet on the pass.
- Large group and function enquiries arrive by phone and get lost.
- Multi-site owners cannot see yesterday's numbers without ringing each manager.
The work
What we build here
Most projects are two or three of these rather than all of them. Each one links through to how that kind of work runs.
A phone line that takes the booking
Answers during service and after closing, checks real table availability, takes the reservation, and writes it into the same system the floor uses.
AI Voice AgentsDirect booking on your own site
Table reservations and deposits taken on your domain, so a regular booking does not carry a platform fee.
Custom SoftwareFunction and group enquiries, tracked
The high-value enquiries handled properly: captured, followed up automatically, and never sitting unanswered in an inbox over a weekend.
AI Agents & AutomationDelivery platforms into one screen
Orders from every platform in one place instead of four tablets, and menu changes pushed out once rather than four times.
Integrations & MigrationsMulti-site reporting
Covers, sales, average spend and labour across every site, in one view, without ringing each manager.
Custom Software
Fits around you
Works with what you already run
We build around the systems you already pay for and your team already knows, rather than asking you to replace them. Where a connection is not possible, we say so before you commit.
- Reservation platforms
- Point of sale systems
- Delivery platforms
- Payment providers
- Rota and scheduling tools
- Accounting packages
Questions we get asked about restaurants
Can it really check whether we have a table?
Yes, if it can reach your reservation system. It reads real availability rather than promising a table and leaving the floor to sort it out.
What about a caller who wants something unusual?
Allergies, large groups, private hire and complaints go to a person. The agent takes the routine bookings, which is most of them, and frees your team for the calls that need judgement.
We are one site. Is this overkill?
For reporting, yes. For the phone, no -- a single site has the fewest people free to answer it, so proportionally more calls are missed during service.
Do we have to leave our booking platform?
No. Most of this connects to what you already run. Moving direct bookings onto your own site is a separate decision, worth it once the platform fees are large enough to notice.
Services that come up most here
- AI Voice AgentsA phone line that answers every call, takes bookings, and never sleeps.
- Custom SoftwareThe system your business runs on, built to fit how you actually work.
- Integrations & MigrationsGetting your existing tools to talk to each other, and off the old system.
- AI Agents & AutomationSoftware that handles the repetitive work your team keeps redoing.
The same problems turn up in the other trades we build for, usually wearing different words. See who else we build for.